FAQ
Q1: Does Amazing Energy support door to door shipping? drop ship ?
A1: Yes. Normally if battery unit weight is below 30kg, we can delivery it to the destination address via Air Express. If battery unit weight is above 30kg, we delivery it via sea shipping. If you want to us to help you to make custom clearance, we would like to do that. We support drop ship.
Q2.: Can we do series and parallel connection by ourselves (12 volt battery)?
A2.: Yes. But, we should pay attention to below tips:
a.: Connect the same spec. battery pack. Please don't mix them.
b.: The voltage difference of the connection batteries should be 50mV below.
c.: Support 4 series OR 4 parallel connection. Please don't do series and parallel connection at the same time.
d. If we don't obey the tips, It may cause battery damaged or shorten the battery lifespan.
Q3.: How can I resell lithium batteries well in my market ?
A3.: Do market research, set your focus application field,learn more knowledge about lithium battery. build your own brand. We can work together with you to explode the market.
Q4.: Why we guys ask me so many questions? I just want to know the price !!
A4.: Sorry for annoying you. But the discharge current, voltage etc. Information is very important for us to produce the correct battery for you. If we produce the battery which can not achieve the real application discharge current, size etc. That will put both of us in a very embarrassing and lose-lose condition. We also have price list, but it is only for your reference. We should confirm the discharge current etc. Information before we produce your orders.
Q5. Does our battery include BMS? Can we use it for vehicle?
A5: Yes, our battery pack include BMS, you can use it for low speed vehicles.And make sure the discharge current can meet the application request (please refer to Q4) . If you want to use standard vehicle, please inform us, we need to adopt more complex design BMS and different technology solution.
Q6. What is your warranty?
A6: Our standard warranty is 3 years. Our battery lifespan can be used for at least 8 years for normal 1 cycles per day. We have a complete warranty policy documents, please feel free to contact us to get it.
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Your inquiries or questions are welcome, we will reply you quickly!
